The Impact of Servant Leadership on Job Satisfaction and Turnover Intention Using Employee Engagement as a Mediating Variable at Community Health Care Centers in Bengkayang
Noverita Irmayati *
Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Indonesia.
Titik Rosnani
Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Indonesia.
Ilzar Daud
Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Indonesia.
Rizky Fauzan
Department of Management, Faculty of Economics and Business, Universitas Tanjungpura, Indonesia.
*Author to whom correspondence should be addressed.
Abstract
Aims: Leadership in health care centers is crucial and it has been facing challenges. Servant leadership is a type of leadership application in the health care sector. This study aims to determine the impact of servant leadership on job satisfaction and turnover intention using employee engagement as a mediating variable.
Study Design: Explanatory research
Place and Duration of Study: The study was conducted in April 2023 to May 2023 at community health care centers in Bengkayang. The authors began by identifying phenomena and problems, assessing object- related problems, developing a conceptual framework, conducting interviews, and distributing questionnaires.
Methodology: This study was done using a quantitative method. The data was collected through a questionnaire involving a total of 155 respondents using a targeted purposive sampling technique. The data was analyzed usingSEM – PLS (Stuctural Equation Model - Partial Least Square).
Result: The servant leadership has a negative and significant impact on turnover intention and a positive and significant effect on job satisfaction. Meanwhile, the servant leadership also has a significant relationship with job satisfaction and turnover intention when mediated by employee engagement.
Conclusion: The servant leadership has a direct or indirect relationship with job satisfaction and turnover intention.
Keywords: Employee engagement, job satisfaction, servant leadership, turnover intention