Strategic Use of Exit Interviews: The Art of Retention
Md. Sajjad Hossain *
Department of Business Administration, East West University, Bangladesh
Samiha Tasnim Himi
Department of Business Administration, East West University, Bangladesh
Junayed Al Ameen
Department of Business Administration, East West University, Bangladesh
*Author to whom correspondence should be addressed.
Abstract
Skilled human resource is considered to be one of the key drivers of company performance and sustainability. But retaining skilled employees is presumably a tough and multifaceted task for the organizations. This paper has applied multiple case study method based thematic coding technique, a qualitative research approach, to investigate the strategic use of exit interview data for policy revision and its subsequent impact on employee retention. The findings suggest that exit interview information is used for revising organization policies, for introducing new benefit policies at times. Sometimes based on exit interview information job profiles get changed too. All in all, the strategic use of exit interview data can eventually enable companies to retain their key employees.
Keywords: HRM, exit interview, employee turnover, employee retention, Bangladesh context