Bank Employees' Attitudes towards Financial Inclusion: A Study on the Role of Banking Staff in Promoting Financial Literacy and Accessibility
John Carlvin Piyinchu *
Department of Banking and Finance, Faculty of Economics and Management Sciences, The University of Bamenda, Cameroon.
*Author to whom correspondence should be addressed.
Abstract
This study investigates the attitudes of bank employees towards financial inclusion in Cameroon. The survey of 25 bank employees and a comprehensive analysis using multiple linear regression yielded significant findings. The results reveal a positive association between Attitudes Towards Financial Inclusion (ATFI) and attitudes towards underserved groups (ATUG), perceived importance of financial literacy (PIHL), and financial inclusion training (FIT). However, a negative correlation was observed between ATFI and bank policies and procedures (BPP) and Cameroon's Anglophone Regions Employees' Perception (CR). The model effectively explains 91.9% of the variance in ATF. These findings have important implications for the banking sector, suggesting that enhancing bank employees' attitudes towards financial inclusion through targeted training programs and strategic adjustments to bank policies and procedures can lead to improved financial inclusion practices.
Keywords: Financial inclusion, bank employees, attitudes, financial literacy, accessibility