User Satisfaction and Work Impact of Using Business Intelligence Systems
Shih-Ming Pi *
Department of Information Management, Chung Yuan Christian University, 200, Chung Pei Rd, Chung-Li 32023, Taiwan R.O.C
Kuo-Chen Li
Department of Information Management, Chung Yuan Christian University, 200, Chung Pei Rd, Chung-Li 32023, Taiwan R.O.C
Chih-Yi Lu
Department of Information Management, Chung Yuan Christian University, 200, Chung Pei Rd, Chung-Li 32023, Taiwan R.O.C
*Author to whom correspondence should be addressed.
Abstract
With the maturity of the enterprise information environment and the complexity of the enterprise information application, the business intelligence becomes important in the corporate decision-making support context. The purpose of this paper is to explore the user's assessment of the business intelligence systems. In this paper, we adopt quantitative approaches and use the survey as the data collection method. We conducted a questionnaire survey through the Internet, and 115 valid respondents were collected and analyzed. The results show that satisfaction with data quality and user interface of business intelligence systems will affect the user decision support satisfaction. These factors will also affect the task support satisfaction, and thereby affecting the short-term and long-term cognitive outcome of the work.
Keywords: Business intelligence systems, decision support, user satisfaction, work impact