Tourists Perceived Festival Attraction, Service Quality, Perceived Value and Loyalty-Case Study Penghu Ocean Firework Festival in Taiwan
Hsiao-Ming Chang
School of Physical Education, Putian University, China
Chin-Lung Chou
Department of Tourism Leisure and Health, Ching Kuo Institute of Management and Health, Taiwan, R.O.C
Wen-Chih Yen *
School of Culture and Communication, Putian University, China
*Author to whom correspondence should be addressed.
Abstract
The purpose of this study is to understand the relationships between attraction, quality of service, perceived value and loyalty. In this study, a total of 456 effective questionnaires were collected by convenience sampling. Through the descriptive statistics and partial least squares (PLS) statistical analysis, the research results show that the attraction, service quality and perceived value of festival activities have a predictive effect on the loyalty to the tourists in the destination. According to the results, the research not only gave the suggestions for the government tourism sectors, but also provides the direction for the future research.
Keywords: Attraction, service quality, perceived value, loyalty, Penghu ocean firework festival